Fractional CSM Partner for Saas Founders Who Want To Keep Customers And Grow Renewals
You’re building product, pitching investors, chasing sales. The last thing you have time for is figuring out why customers churn. That’s where I step in.
You’ve fought hard to win your first customers. But right now:
→ Renewals feel unpredictable.
→ Onboarding isn’t consistent.
→ Investors are asking about churn and NRR; and you don’t love your answers.
I help founders build the customer playbook and processes that keep customers engaged, renewing, and expanding - then I run the critical plays with you.
On the Customer Growth Diagnostic Call, we’ll identify your top challenges, prioritize what to tackle first, and outline how I can help you keep more customers.
Not sure if I’m the right CSM Partner for you yet?
Let’s talk about what’s really happening in onboarding - and why it matters.
Your Onboarding Is The Start Of Renewal
If customers don’t see value in the first 30 days, they rarely make it to renewal. Most teams leave onboarding to chance - churn shows up months later.
Quick Checklist:
✔ Do new customers have a clear 90-day success definition?
✔ Is there one obvious “time-to-first-value” milestone?
✔ Do they hear from you at least three times in the first month?
If the answer is “no”, you’re already putting renewals at risk.
On the Customer Growth Diagnostic Call, we’ll pinpoint where your onboarding is leaking customers, define one quick win to improve retention, and we’ll discuss a scalable playbook from there.
Want to see another angle?
Let’s talk about renewals - and why they slip.
Renewals aren’t won in the last 30 days.
Scrambling at contract end is a symptom. Renewals are earned across the whole journey.
Simple Timeline:
→ 90 Days - Revist original goals; confirm success criteria.
→ 60 Days - Share progress, outcomes, and ROI; invite an exec sponsor.
→ 30 Days - Align on renewal + expansion; scope pricing - no surprises.
Most founders wait until renewal week. That’s when deals stall, discounts grow, and churn happens.
On the Customer Growth Diagnostic Call, we’ll map your renewal process, highlight gaps that cause last-minute scrambles, and create one simple step you can take to make renewals smoother and more predictable.
Retention isn’t a side project.
It’s your growth engine.
I combine strategic guidance + targeted execution so you know exactly how to work with your customers, and see it put into action. Let’s build playbooks that help your customers thrive, based on metrics investors respect, and processes that your team can scale.
On the Customer Growth Diagnostic Call, you’ll walk away with clarity on your biggest risks, a practical step you can take to turn things around,, and a roadmap of how I can partner with you to help your customers see success.
Still on the fence?
Email me and let’s talk about it. I’d love to hear from you.